Customer Support

Email: service@zyxqenul.com

Phone: +86 20 34667335
Phone: +86 20 34982222

Include your order reference and checkout email for purchase-related inquiries.

For a damaged, faulty, incorrect, incomplete, or materially misdescribed item, provide relevant photographs or video.

For a kitchen tool, identify the affected blade, handle, surface, fitting, or component. Avoid attempting repairs before documenting the issue.

Return Requests

Contact us before posting merchandise. Approved requests receive return instructions and the appropriate destination.

Do not automatically use our registered address or the sender address on the original parcel.

For food-preparation items, inspect the product before putting it into use if you are considering a preference return.

Messages are reviewed during our service hours. Requests involving carriers or payment providers may require additional investigation.