Information We May Handle

Categories include contact, account, order, transaction, support, device, browsing, and cookie information.

Records can include selected kitchen tools, delivery details, payment status, and communications. Product-support photographs should avoid unrelated personal details.

Why Information Is Used

Processing supports orders, delivery, assistance, security, service improvement, legal obligations, and permitted marketing.

We receive information directly from you, from website activity, and from providers involved in your purchase.

Payment Information

Applicable checkout providers process payment information under their services.

Do not send complete payment credentials by support email. An order reference is usually enough to begin investigating a payment question.

Cookies & Similar Technologies

Cookies support functionality, preferences, security, and enabled analytics.

Where advertising technologies are used, relevant choices apply. Use available consent controls or browser settings; disabling essential storage can affect checkout.

Disclosures

Relevant information may reach ecommerce, payment, fulfillment, shipping, support, security, analytics, marketing, or legally authorized recipients.

Providers receive information related to their role. Legal claims or a lawful business transfer may also require appropriate disclosures.

International Processing

Cross-border processing is subject to applicable requirements.

The operator is based in China; service providers may process records in other countries.

Retention

Retention reflects operational needs, disputes, recordkeeping, and legal compliance.

Some purchase records can remain necessary after an account is closed.

Information Security

Reasonable safeguards reduce risks; absolute security is not guaranteed.

Protect login details. When showing a kitchen-product issue, conceal addresses or documents that are irrelevant to the review.

Your Privacy Choices

Applicable rights may include access, correction, deletion, portability, objection, or other choices. Verification may be required.

Email “Privacy Request” to service@zyxqenul.com. Where applicable, you may request opt-outs from targeted advertising or disclosures treated as sale or sharing. Authorized agents may act with appropriate authority.

Use unsubscribe links for promotional emails. Necessary transaction notices remain separate. Applicable preference signals will be handled as required by law and the store’s enabled privacy systems.

Children’s Information

The store is not intended to collect children’s information unlawfully.

Contact us if you believe such information was improperly supplied.

External Services

External services maintain independent privacy practices.

Review their notices before supplying information directly to them.

Policy Updates

Changes are published here.

Additional notice will be provided when required for a material change.

Privacy Contact & Business Information

Brand Name

zyxqenul

Legal Company Name

Guangzhou Luohui Trading Co., Ltd.

Legal Representative

Nie Jinxiong

Registered Business Address

Shop 103, No. 28 Huangcun North Road, Tianhe District, Guangzhou, Guangdong, China

Website

zyxqenul.com

Customer Support Email

service@zyxqenul.com

Customer Support Phones

+86 20 34667335
+86 20 34982222

Customer Service Hours

Monday–Sunday, 7:30 AM–10:30 PM, China Standard Time (UTC+8)