Return Window

Request an eligible return within 30 calendar days of confirmed delivery.

Return Eligibility

Preference returns should be unused, complete, and in original condition, with proof of purchase and protective packaging where reasonably possible.

Opening the shipping box alone does not disqualify an item. Inspect kitchen tools without cooking, cutting, washing, or altering them if you intend a preference return.

Requesting a Return

Email the order reference, item, reason, and relevant photographs or video before mailing anything.

Return Address

Use the destination supplied after approval, not automatically our registered address.

Return Shipping Costs

For a change-of-mind or other preference return, the customer pays return postage. The original outbound shipping charge is not refunded unless applicable law requires otherwise. If the order qualified for free shipping, we do not deduct an invented outbound shipping charge from the refund.

We do not charge a restocking or return-processing fee.

For a confirmed original defect, transit damage, incorrect item, missing component, or material difference from the listing attributable to us, we cover reasonable return shipping when a return is required and any shipping for an agreed replacement. We provide a prepaid return method where available or agree to reimburse reasonable return postage before you send it. Contact us for instructions first.

If the affected item is refunded because of a confirmed store or fulfillment error, the refund includes the amount paid for that item and its associated original shipping charge. A full-order refund for such an error includes the original shipping paid for that order. We do not require you to pay additional error-related shipping costs. Mandatory rights remain unaffected.

Package blades, fragile bowls, wooden surfaces, and detachable components safely. Follow support guidance and use tracked shipping where possible.

Return Inspection

Received returns may be inspected for applicable eligibility.

Empty the product and remove food or personal belongings. Keep all components covered by the approved request together.

Refund Timing

Approved refunds use the original payment method and are initiated within 5–10 business days after receipt and inspection of an authorized return. Payment-provider posting takes additional time.

If we approve a refund without requiring a physical return, including a confirmed shipment loss, the 5–10-business-day initiation period begins when that refund is approved. Do not return an item unless we provide return instructions.

Damaged or Incorrect Orders

Report faults, damage, missing pieces, incorrect items, or material differences promptly with supporting evidence.

Stop using a damaged kitchen tool. Photograph the affected component before repairs. These preference-return conditions do not remove mandatory remedies for original defects or nonconforming goods.

Order Cancellation

Request promptly. Cancellation cannot be guaranteed after fulfillment starts. Successful prefulfillment cancellations have no cancellation fee.

Return Support & Business Information

Brand Name

zyxqenul

Legal Company Name

Guangzhou Luohui Trading Co., Ltd.

Legal Representative

Nie Jinxiong

Registered Business Address

Shop 103, No. 28 Huangcun North Road, Tianhe District, Guangzhou, Guangdong, China

Website

zyxqenul.com

Customer Support Email

service@zyxqenul.com

Customer Support Phones

+86 20 34667335
+86 20 34982222

Customer Service Hours

Monday–Sunday, 7:30 AM–10:30 PM, China Standard Time (UTC+8)