Processing Time

Preparation begins after payment verification. Busy periods may require additional processing within the range shown above.

Business days exclude weekends and applicable holidays.

Estimated Delivery

U.S. transit estimates begin after dispatch; processing is additional. Arrival dates are not guaranteed.

If purchasing for a gathering or planned kitchen project, allow time for both stages rather than relying on a particular delivery day.

Shipping Costs

Checkout shows available services and charges before payment.

Fulfillment & Origin

Stock and destination determine fulfillment location. Shipping origin can differ from the registered address.

Tracking Information

Available tracking is provided after dispatch. Initial carrier updates may take time.

Delayed Shipments

Contact us about prolonged delays so we can review the available information with relevant providers.

Missing Packages

For a delayed or missing parcel, email service@zyxqenul.com with your order number, checkout email, delivery address, and tracking number if available. Include any relevant carrier notices. We will review the tracking and contact the carrier where needed; a delivered scan alone does not close your claim.

If our review confirms that your shipment was lost in transit, you may choose a replacement at no additional product or shipping cost, subject to availability, or a refund of the amount paid for the lost items and their associated original shipping charges. If a replacement is unavailable, we will offer the refund. A missing parcel does not need to be returned.

Once the loss is confirmed and you choose a refund, we initiate it within 5–10 business days using the original payment method. Payment-provider posting may take additional time. Your mandatory consumer rights remain unaffected.

Address Corrections

Provide accurate delivery details and request corrections promptly. Changes cannot be guaranteed after fulfillment starts.

Multiple Shipments

An order may arrive in separate parcels with different tracking details.

Compare a kitchen set’s delivered contents with the listing and shipment notices before reporting a missing component.

Inspect fragile surfaces, handles, and packaging on receipt. Report damage or an incorrect item through our Return & Refund Policy.

Shipping Contact & Business Information

Brand Name

zyxqenul

Legal Company Name

Guangzhou Luohui Trading Co., Ltd.

Legal Representative

Nie Jinxiong

Registered Business Address

Shop 103, No. 28 Huangcun North Road, Tianhe District, Guangzhou, Guangdong, China

Website

zyxqenul.com

Customer Support Email

service@zyxqenul.com

Customer Support Phones

+86 20 34667335
+86 20 34982222

Customer Service Hours

Monday–Sunday, 7:30 AM–10:30 PM, China Standard Time (UTC+8)